Contact Us - MRC-Holland Technical Support

Sequencer

Please attach relevant files to your ticket. Relevant files may include:

Installation log file (the location of this log file may be indicated in the error your received).
Screenshots or other files to illustrate the error.

Probemix, Version and Lot

Please enter the probemix code(s), version(s) and lot(s) that your question applies to (e.g. P002-D1-0515).

Capillary Electrophoresis Device *

Please select the capillary electrophoresis (CE) device used.

Size Marker

Please enter the size marker and the fluorescent label used if applicable (e.g. GS500-LIZ).

Please include an overview of which samples represent reference samples, patient samples, positive controls or no-DNA controls in your message.

Please include a reference to the knowledgebase article that your feedback refers to in your message (e.g. the title, link or subject).

Workshop Location and Date *

Select the workshop you are interested in. If you are interested in more than one workshop, please specify this in the message.

Do you have experience with MLPA? *

Do you have experience with Coffalyser.Net? *

What type(s) of samples do you analyse? *

Select one or more options.

Billing Details

If available, please enter the complete billing address, the email address to which the invoice should be sent, and your VAT number (EU only). You can leave this field empty if you do not (yet) know these details.

How did you find out about this workshop?

Please note that your registration is not complete until you receive a confirmation from us. Please don't make any arrangements (such as booking a flight or hotel) until you have received this confirmation. If you have any general questions prior to registration you can use this form.

Phone Number *

Include the country code.

Company/Institute Name *

Customer Number

Your 7-digit customer number (existing customers only).

Purchase Order Number *

A unique order reference is required for tracking purposes.

Billing Address *

Enter the full address, including country.

VAT Number

For EU customers only.

Shipping Address *

Enter the full address, including country.

Fluorescent Label *

Required when you order one or more reagent kits. Add a message below if you require more than one label.

Items, Descriptions & Quantities *

List the items and quantities that you want to order. Please use product codes (e.g. P002-100R, EK1-FAM) together with the product names (e.g. BRCA1) as much as possible to minimize the chance of confusion.

Additional Information

Enter any comments, exceptions and special circumstances below. You can optionally specify one or more email addresses in the CC field that will receive a copy of this order form.

Name *

Email *

Country *

Please select the primary country in which you work or reside.

Ticket Department *

Subject *

Cc

Message *

Please anonymize (raw) data before sending. You can read about how we process the information you send us in our privacy policy.