Contact Us
Please complete this form and one of our agents will reply to you by email as soon as possible.
This information may help answer your question:
- Step-by-step installation and update instructions can be found in the Installation Manual.
- Detailed information about setup options in a professional network.
- Troubleshoot SQL Server installation issues.
- Troubleshoot an orange invalid or unknown database server status.
If this does not solve your issue, please attach relevant files to your request to speed up the support process. This may include:
- Screenshots or copies of error(s).
- A copy of the installation log file of SQL Server (see this article).
- A screenshot of your server selection dialog.
Please enter the probemix code(s), version(s) and lot(s) that your question applies to (e.g. P002-D1-0515).
Please select the capillary electrophoresis (CE) device used.
Please enter the size marker and the fluorescent label used if applicable (e.g. GS500-LIZ).
Please include an overview of which samples represent reference samples, patient samples, positive controls or no-DNA controls in your message.
Please include a link to the page, article, download or account page that your feedback refers to, if applicable.
Browse our scheduled events. To register for Virtual Workshops and Webinars, use the registration links on the event pages rather than this form.
If available, please enter the complete billing address, the email address to which the invoice should be sent, and your VAT number (EU only). Please ask your finance department if a purchase order number/order reference is required on the invoice. You can leave this field empty if you do not (yet) know these details.
Please note that your registration is not complete until you receive a confirmation from us. Please do not make any arrangements (such as booking a flight or hotel) until you have received this confirmation. If you have any general questions prior to registration you can use this form.
Please note that your registration is only valid for one participant and registration is not complete until you receive a confirmation from us.
Include the country code.
Your 7-digit customer number (existing customers only).
A unique order reference is required for tracking purposes.
Enter the full address, including country.
For EU customers only.
Enter the full address, including country.
Required when you order one or more reagent kits. Add a message below if you require more than one label.
List the items and quantities that you want to order. Please use product codes (e.g. P002-100R, EK1-FAM) together with the product names (e.g. BRCA1) as much as possible to minimize the chance of confusion.
Enter any comments, exceptions and special circumstances below. You can optionally specify one or more email addresses in the CC field that will receive a copy of this order form.
Please enter the product code(s), version(s) and lot(s) that your question applies to (e.g. MC002-A-0519).
Please select the thermocycler used.
This information may help answer your question:
- Detailed information about Coffalyser.Net server statuses.
- Troubleshoot an orange invalid or unknown database server status.
If this does not solve your issue, please attach the following information if relevant:
- Screenshots or copies of error(s).
- A screenshot of your server selection dialog.
This information may help answer your question:
- Read about why Coffalyser.Net needs a license and what it is used for.
- See how to renew a license.
- If you have an orange server with an invalid or unknown database message, see this article for troubleshooting.
Please select the primary country in which you work or reside.
Enter the complaint number if applicable.
Please anonymise (raw) data before sending. See this article for help anonymising MLPA data.
Read about how we process the information you send us in our privacy policy.